For any issues on this page, please send an email todecomotos.sav@gmail.com by following the form provided at the bottom of the page.

UNDELIVERED OR LOST PACKAGE 

Your package has still not been delivered and its position has not changed on the carrier's website. We invite you to contact us by telephone or email so that we can open a package search ticket with our carrier. 

Most of the time, the package is found and returned to you. 

However, it may happen that the package is lost or untraceable. The postal search procedure can take up to 21 working days from the opening of the dispute. The company DecoMotos remains responsible for the items it sends until receipt of the goods by the customer. 

In the case of a lost package, we offer the return of the item (subject to available stocks). 

To do this, please contact us only at: decomotos.sav@gmail.com

 

PACKAGE DELIVERED TO ANOTHER PERSON 

If you dispute the delivery of your package to a third party, notify us of your complaint by registered mail as soon as possible at decomotos.sav@gmail.com

 

PACKAGE RECEIVED INCOMPLETE OR DAMAGED ITEM

Carefully check the contents of your package upon receipt. In the event of damage or missing items, do not forget to make precise and reasoned reservations on the delivery receipt.

Failing this, you have a legal period of three (3) days, excluding public holidays, from receipt of the package, to make these reservations by registered letter with acknowledgment of receipt directly to the carrier, in accordance with article L. 133-3 of the Commercial Code.

After this period, we can consider that any shock or other problem will have been caused by the customer and not by the carrier. We invite you to be very vigilant on this point.

 

THE ITEM RECEIVED DOES NOT CORRESPOND TO THE ITEM ORDERED

We invite you to contact our after-sales service at decomotos.sav@gmail.com and send us photos of the item you received.
In the event of an error on our part, a prepaid return label will be sent to you (regardless of the amount of your order) in order to recover the item causing the problem and an exchange will be offered to you upon receipt of the item.

Email form to send

Please copy and paste the form below and fill it with your contact details. This will allow our teams to respond to you as quickly as possible. 

Our email: decomotos.sav@gmail.com

Title : 
[Numéro de votre commande] + [Briefly describe the problem you are experiencing]
Body of the email: 
Full name: [Entrez votre nom complet]
Email address: [Entrez votre adresse e-mail]
Phone number: [Entrez votre numéro de téléphone]
Order number: [Entrez le numéro de votre commande]
Model and year of your motorcycle: [Entrez le modèle et année de votre moto, en y ajoutant des photos]
Description of the problem: [Décrivez brièvement le problème que vous rencontrez avec votre commande, en y ajoutant des photos]
Additional details: [Fournissez toute information supplémentaire pertinente concernant le problème]