Just a message
No need for a long text: a few words are enough, with photos of your bike or your kit if needed.
Contact
We’re here to help.
A question before ordering, tracking your order, or a problem after delivery? The fastest way is a WhatsApp message. We do our best to reply as quickly as we can.
The fastest way
The fastest way: WhatsApp
Message us at +33 6 17 02 86 23. We reply by message, and you can send us photos.
48 to 72 h
Reply time
That is our usual reply time, but we do our best to get back to you as soon as possible.
To go faster
What should you send us?
With the right info in your first message, we can answer without asking you ten questions.
Before you buy
A question before ordering
- The make, model and year of your bike
- The kit you like (its name or link)
- Your question: colors, thickness, delivery
After your order
Tracking your order
- Your order number (e.g. #12345)
- The name and e-mail used to place the order
- Your question about tracking or delivery
After delivery
A problem after delivery
- Your order number
- Clear photos: the whole kit, then a close-up of the problem
- A few words explaining what is wrong
Maybe an answer already
Have a look at the FAQ
Thickness, fitting, care, orders: many questions come up again and again, and the answer may already be there.
Prefer to write an e-mail?
Fill in the form below, or write to us directly at info@decomotos.com.
E-mail replies are slower than on WhatsApp. If it is urgent, use WhatsApp instead.