FAQ – FREQUENTLY ASKED QUESTIONS
WHAT IS THE MANUFACTURING TIME?
You will find all the information relating to production time by clicking on the following link: https://decomotos.com/pages/quel-est-le-temps-de-fabrication
WHAT ARE THE SHIPPING PRICES AND DELIVERY TIMES?
You will find all the information relating to delivery by clicking on the following link: https://decomotos.com/pages/livraison
WHAT TO DO IN THE EVENT OF A DISPUTE?
If there is a problem regarding the delivery of your product or its quality, refer to the dispute information by clicking on the following link: https://decomotos.com/pages/un-probleme-avec-votre-achat
HOW TO DESIGN MY DECOR KIT?
Two options are available to you for creating your decorative kit. It all depends on your budget, your desires and your creativity.
One option is tocreate a 100% custom kit. For this option, you create your kit from A to Z. Simply select the “100% personalized” product on our site, tell us exactly what you want and pay the full amount.
Then, our teams will contact you to discuss your project with you. A mock-up will be sent to you, you can make changes if necessary.
The other option is to ordera semi-custom graphics kit.You will be able to change the numbers, color, driver name and other small details. These kits are pre-designed, any modifications that can be made can be found on the options list.
- 100% personalized (designed by you and us)
- Semi-custom (pre-designed)
HOW MUCH DOES A COMPLETE PERSONALIZED DECOR KIT COST?
The final cost of your decoration kit (100% personalized or semi-personalized) depends on the quantity of exclusive vinyls (chrome and fluorescent) and the finishing that you choose (glitter, matte, shiny) as well as the thickness.
All our prices are displayed on the product pages.
WHY CAN'T I SEE THE RENDERING ON MY MOTORCYCLE ON THE SITE?
Nous we don't have not drawn all us kits deco on all THE motorcycles, cars that would be too much long. On our site, you may therefore not see the kit you want on your motorcycle.
However, we will send you the model of the decorative kit adapted to your motorcycle after your purchase and before printing so that you can validate the model.
In fact, we it is can not TO DO of model before the payment. Our designers are already very busy and we cannot take the risk of working for nothing.
But our designers are the best, and their work in adapting to the shapes of your motorcycle is unrivaled.
HOW MANY CHANGES CAN I MAKE TO A 100% CUSTOM KIT?
When designing your kit on our site, state your design ideas clearly and let us know every detail of your ideal decor kit from the start. It is important that you give us a good explanation of what you want your kit to look like, to get the best experience.
You will therefore receive a first model of your kit. If everything is perfect, it will go straight to printing.
If there are errors or the kit requires some modifications, we will send you a second model. It is very important to communicate to us all the modifications that you wish to apply for this second model.
We will send you 3 models maximum. It takes us a lot of time to create a personalized decoration kit and the requests are numerous.
Additionally, we design each kit from scratch and do not reuse or resell any custom kits.
The objective for you (and for us) is to obtain the decorative kit of your dreams with as few models as possible in order to receive it more quickly.
DO YOU SHIP WORLDWIDE?
Of course ! Decomotos offers delivery worldwide. We use the carriers DPD and Colissimo depending on the delivery address. Import charges may apply on non-EU orders.
HOW TO INSTALL MY NEW DECOR KIT?
You will find all the information relating to the weather at the installation of your decoration kit by clicking on the following link: https://decomotos.com/pages/poser-mon-kit-déco
You will also find information relating to the installation of rim stickers by clicking on the following link: https://decomotos.com/pages/poser-ses-sticker-de-jantes
WHERE CAN I FIND YOU?
Find us on the following social networks:
Instagram : @decomotos_fr
Facebook : @decomotosfrance
Tiktok: @decomotos
HOW TO CONTACT DECOMOTOS?
You will find all the contact information by clicking on the following link: https://decomotos.com/pages/contactez-nous
WHERE IS DECOMOTOS BASED?
Decomotos is a decorative kit design and printing company based in the south of France in Aix-en-Provence.
MY MOTORCYCLE IS NOT IN THE PROPOSED LIST, WHAT CAN I DO?
The lists of models displayed in the “50cc”, “Motocross”, “Enduro / Supermotard” and “Road” tabs are non-exhaustive.
If you want to adapt one of these models to your motorcycle, simply click on “Adapt this kit to another motorcycle” and enter the model of your motorcycle as well as the year.
All semi-custom models are adaptable to ALL motorcycles.
Finally, you can also create a 100% personalized kit.
CAN I ORDER ONLY ONE ITEM?
It is possible to order certain elements of a kit separately.
To do so, contact us directly via one of these channels: https://decomotos.com/pages/contactez-nous
WHAT THICKNESS TO CHOOSE FOR MY DECOR KIT?
Find our advice for choosing the thickness of your decorative kit by clicking on the following link: https://decomotos.com/pages/comment-choisir-l-epaisseur-de-kit-deco