DELIVERY AND DEADLINES

DELIVERY

Deliveries are made with the carriers DPD and Colissimo in order to offer the best price.

Deliveries are made to the address indicated on your order form. For any change of address, contact us as soon as possible.

An email will be sent to you by the carrier to inform you of the delivery date. If you are away, remember to schedule it later. 

If, however, you were not present during delivery, you can collect your package from the post office indicated on the delivery notice. 

In the event that you are responsible for exceeding the deadline*, the costs of reshipping the package will be your responsibility, for any order below €199.

* the delivery address you provided is incorrect, or you have not picked up your package within 10 days.

Countries delivered: Worldwide.

If you ordered a decoration kit already existing on the site, without any modification (except driver name and number), delivery times are7 to 15 working days*.

If you ordered a semi-custom or 100% custom kit, delivery times are 10 to 20 working days *. 

* excluding public holidays, for delivery of items available from Monday to Friday at home in mainland France (including Corsica).

We make every effort to respect the delivery times indicated, but are not immune to an event which could delay delivery. This event beyond our control does not give rise to compulsory financial compensation.  

Any delay or failure to perform the services provided for herein does not constitute a fault attributable to DecoMotos, to the extent that it can be justified that this delay is due to a case of force majeure as defined by the regulations. 

 

TRACK MY PACKAGE 

When your package is shipped, you will receive an email from the carrier containing your tracking number as well as a link allowing you to track your package.  

For any further information, contact our customer service via one of these channels: https://decomotos.com/pages/contactez-nous

 

SHIPPING RATES

 

From 50 to 79.99€

Beyond €79.99

Delivery France

FREE

FREE

EU Delivery

9.99€

9.99€

Deliveryoutside EU

19.99€

19.99€

Exceptions

29.99€

29.99€

 

PRODUCT RETURN

We do not accept returns. Indeed, since orders are personalized, we cannot reuse or resell your decorative kits.