Refund Policy

Refund Policy of the website decomotos.com

For any cancellation or refund request, please contact us on WhatsApp. The number is indicated on the “Contact us” page.

applicable from 17/09/2026

ARTICLE 1. PARTIES

This refund policy applies between LECALINA, a simplified joint-stock company (société par actions simplifiée) with a share capital of 1 000 €, registered with the Draguignan Trade and Companies Register (RCS) under number 894 129 592, whose registered office is located at 33 impasse des Lilas, 83560 Saint-Julien, France, operating the online store DecoMotos, telephone and WhatsApp: +33 6 17 02 86 23, email: info@decomotos.com, intra-Community VAT number: FR64894129592, hereinafter “the Publisher”, and any natural or legal person, governed by private or public law, who purchases a Product on the Site, with or without a personal account, hereinafter “the Customer”.

 

ARTICLE 2. DEFINITIONS

“Customer”: any natural or legal person, governed by private or public law, who is registered on the Site or places an order on it.

“Site Content”: elements of any kind published on the Site, whether or not protected by an intellectual property right, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.

“The Publisher”: LECALINA, a simplified joint-stock company operating the online store DecoMotos, acting in its capacity as publisher of the Site.

“User”: any natural or legal person, governed by private or public law, who connects to the Site.

“Product”: goods of any kind sold on the Site by the Publisher to Customers.

“Site”: the website accessible at the URL decomotos.com, as well as the related sub-sites, mirror sites, portals and URL variations.

ARTICLE 3. SCOPE

The Site is freely accessible, free of charge, to any User. Browsing the Site implies acceptance by any User of this refund policy. Merely connecting to the Site, by any means whatsoever, in particular through a robot or a browser, shall constitute full and complete acceptance of this refund policy. Upon registration on the Site, this acceptance shall be confirmed by checking the corresponding box.

The User thereby acknowledges having read it in full and accepts it without restriction.

Checking the above-mentioned box shall be deemed to have the same value as a handwritten signature by the User. The User acknowledges the evidential value of the Publisher’s automatic recording systems and, unless the User provides proof to the contrary, waives the right to contest them in the event of a dispute.

This refund policy applies to the relationship between the parties to the exclusion of all other terms and conditions, in particular those of the User.

Acceptance of this refund policy requires that Users have the necessary legal capacity to do so or, failing that, that they have the authorization of a guardian or curator if they lack legal capacity, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal person.

ARTICLE 4. PURPOSE OF THE SITE

The purpose of the Site is the sale of Products to Customers.

ARTICLE 5. STEPS OF THE ORDER

5.1. Order

In order to place an order, Users may select one or more Products and add them to their cart. The availability of the Products is indicated on the Site, in the description page of each item. When their order is complete, they may access their cart by clicking on the button provided for that purpose.

5.2. Validation of the order by the User

When viewing their cart, Users will be able to check the number and the nature of the Products they have chosen and to check their unit price as well as their total price. They will be able to remove one or more Products from their cart.

If they are satisfied with their order, Users may validate it. They will then access a form on which they may either enter their login details if they already have them, or directly provide the personal information necessary for their order. Creating a personal account is optional: it is possible to order without an account.

5.3. Payment by the Customer

Once they are logged in or after they have fully completed the order form, Customers will be invited to check or modify their delivery and billing details, and then to make their payment by being redirected for that purpose to the secure payment interface bearing the words “order with obligation to pay” or any similar wording.

5.4. Confirmation of the order by the Publisher

Once payment has actually been received by the Publisher, the Publisher undertakes to acknowledge receipt thereof to the Customer by electronic means, within a maximum period of 24 hours. Within the same period, the Publisher undertakes to send the Customer an email summarizing the order, confirming that it is being processed and setting out all the related information.

ARTICLE 6. PRICE - PAYMENT

6.1. Price

The applicable prices are those displayed on the Site on the day of the order. These prices may be changed at any time by the Publisher. The prices displayed are valid only on the day of the order and have no effect for the future.

The prices indicated on the Site are in euros, all taxes included, excluding delivery costs.

6.2. Payment methods

The Customer may pay by bank card, PayPal, Apple Pay, Klarna.

For payments by bank card, the Publisher has no access to any data relating to the Customer’s means of payment. Payment is made directly to the banking institution.

As the Products are made to order, orders are delivered within a maximum period of 30 days from the Customer’s validation of the mockup.

6.3. Invoicing

The Publisher shall send or make available to the Customer an invoice by electronic means after each payment. The Customer expressly agrees to receive invoices by electronic means.

6.4. Non-payment

The agreed payment dates may not be delayed under any pretext whatsoever, including in the event of a dispute.

Any sum not paid when due shall give rise, automatically and without formal notice, to the application of late-payment penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without such penalty affecting the payability of the principal sums due.

In addition, any late payment shall result in the defaulting Customer being charged recovery costs in the amount of 40 euros, in all sums remaining due becoming immediately payable regardless of the agreed time limits, increased by compensation of 20% of the amount as a penalty clause, as well as in the possibility of terminating the contract unilaterally on account of the Customer’s breach. This clause falls within the scope of the provisions of Article 1152 of the French Civil Code, which allows the court to reduce the compensation if it considers it to be excessive.

6.5. Retention of title

The Products sold remain the property of the Publisher until their price has been paid in full, in accordance with this retention of title clause.

ARTICLE 7. COMPLAINTS - WITHDRAWAL - GUARANTEE

7.1. Customer service

The Site’s customer service can be reached on WhatsApp at +33 6 17 02 86 23 or by post at the address indicated in Article 1 of this refund policy.

7.2. Right of withdrawal - Distance selling

This Article 7.2 applies to Customers who are consumers within the meaning of the introductory article of the French Consumer Code.

7.2.1. Conditions for exercising the right of withdrawal

In accordance with the legislation in force on distance selling, the Customer has a period of fourteen clear days in which to exercise the right of withdrawal without having to give reasons or pay penalties, with the exception, where applicable, of return costs.

The period mentioned in the preceding paragraph runs either from the day on which the distance contract is concluded, for contracts relating to the provision of a service and/or the supply of digital content not supplied on a tangible medium, or from receipt of the goods by the Customer or by a third party, other than the carrier, designated by the Customer, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.

In the case of an order for several goods delivered separately or in the case of an order for goods consisting of multiple lots or pieces whose delivery is staggered over a defined period, the period runs from receipt of the last good, lot or piece. For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.

Where the fourteen-day period expires on a Saturday, a Sunday or a public holiday or non-working day, it is extended until the next working day.

The decision to withdraw must be notified to the Publisher at the contact details indicated in Article 1 of this refund policy by means of an unambiguous statement. The Customer may, for example, use the model form provided at the end of this refund policy. In any event, the Publisher will send the Customer an acknowledgment of receipt of said withdrawal by email as soon as possible.

7.2.2. Effects of the right of withdrawal

The Customer shall send back or hand over the Products to the professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days of communicating the decision to withdraw.

Where the right of withdrawal is exercised, the professional is required to reimburse the Customer for all sums paid, as soon as possible and at the latest within fourteen days of the date on which this right was exercised. Where applicable, the professional may defer reimbursement until the Products have been recovered or until the Customer has provided proof of shipment of the Products, whichever occurs first. Beyond that period, the sum due shall automatically bear interest at the legal rate in force, as specified in Article L. 242-4 of the French Consumer Code.

Where applicable, the professional shall make the reimbursement using the same means of payment as the one used by the Customer for the initial transaction, unless the Customer expressly agrees to the use of another means of payment and provided that the reimbursement does not incur any costs for the Customer. However, the professional is not required to reimburse the additional costs if the Customer expressly chose a delivery method more expensive than the standard delivery method offered.

The direct costs of returning the Product are borne by the Customer. These costs are estimated at a maximum of 20 euros if, by its nature, the Product cannot normally be returned by post.

The Customer is liable only for any diminished value of the Product resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of that Product.

The conditions, time limits and procedures for exercising the right of withdrawal are set out in the model form provided at the end of this refund policy.

7.2.3. Exclusions from the right of withdrawal

The right of withdrawal does not apply, in particular, to contracts:

  • for the supply of services fully performed before the end of the withdrawal period and whose performance began after the Customer’s prior express consent and express waiver of the right of withdrawal;
  • for the supply of goods made to the Customer’s specifications or clearly personalized;
  • for the supply of goods which are liable to deteriorate or expire rapidly;
  • for the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;
  • for the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
  • for the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
  • for maintenance or repair work to be carried out urgently at the Customer’s home and expressly requested by the Customer, within the limit of the spare parts and work strictly necessary to respond to the emergency;
  • for the supply of audio or video recordings or computer software where they have been unsealed by the Customer after delivery;
  • for the supply of a newspaper, periodical or magazine, except for subscription contracts for such publications;
  • concluded at a public auction;
  • for the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or during a specific period;
  • for the supply of digital content not supplied on a tangible medium whose performance began after the Customer’s prior express consent and express waiver of the right of withdrawal.

Likewise, the right of withdrawal does not apply to contracts fully performed by both parties at the express request of the Customer before the Customer exercises the right of withdrawal.

Graphics kits involving customization of the design or of the print medium (name, number, colors, logos, finish or any modification requested by the Customer) are made to order according to the Customer’s specifications. They therefore cannot be subject to a right of withdrawal. The order can no longer be canceled once the design work has begun, and these Products are neither taken back nor exchanged, without prejudice to the legal guarantees.

7.3. Termination of the contract at the Customer’s initiative

The consumer Customer may terminate the contract by registered letter with acknowledgment of receipt if the delivery date of the goods is exceeded by more than seven days. The Customer will then be reimbursed for the sums paid at the time of the order.

This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the Customer undertakes not to take legal action against the Publisher and waives the right to rely on the termination of the sale provided for in this article.

7.4. Guarantees

7.4.1. Guarantee against apparent flaws and defects

It is the Customer’s responsibility to check the condition of the Products at the time of delivery. This check must cover in particular the quality, quantities and references of the Products as well as their conformity with the order. No complaint will be taken into account after a period of three days from delivery. In any event, any complaint concerning the parcels delivered will be taken into account only if the Customer having the status of a trader has expressed reservations to the carrier in accordance with Articles L. 133-3 et seq. of the French Commercial Code.

7.4.2. Guarantee against hidden flaws and defects
7.4.2.1. Legal guarantees

Customers benefit from a legal guarantee of conforming delivery (Article 1604 of the French Civil Code), a legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code) and a safety guarantee (Articles 1245 et seq. of the French Civil Code).

Customers who are consumers also benefit from a legal guarantee of conformity (Articles L. 217-4 et seq. of the French Consumer Code).

7.4.2.2. Contractual guarantee

In addition to the legal guarantee, the Products benefit from a contractual guarantee of conformity within French territory, for a period of 1 year from delivery of the Product.

7.4.2.3. Return

In order to make use of the guarantee, the Customer must return the Product to the following address: LAURENT BERTAGNE, 33 impasse des Lilas, 83560 Saint-Julien, France, together with an explanatory letter requesting either repair, exchange or refund. Please contact us on WhatsApp or by email before any return.

In any event, the Customer is asked to follow precisely the Publisher’s instructions regarding the return of the Products.

The costs of returning the Product remain payable by the Customer, except for consumer Customers making use of the guarantee of conformity under Articles L. 217-4 et seq. of the French Consumer Code.

The consumer Customer has a period of 2 years from delivery of the goods in which to take action against the seller. In this respect, the Customer may choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code. Finally, the Customer is exempt from having to prove the existence of the lack of conformity of the Product during the 24 months following delivery of said Product, except for second-hand goods.

 

Where applicable, the legal guarantee of conformity applies independently of the commercial guarantee.

 

Where the consumer Customer decides to make use of the guarantee against hidden defects, the Customer may choose between termination of the sale or a reduction of the sale price.

ARTICLE 8. FINAL PROVISIONS

8.1. Applicable law

This refund policy is governed by French law.

8.2. Amendments to this refund policy

This refund policy may be amended at any time by the Publisher. The refund policy applicable to the Customer is the one in force on the day of the Customer’s order or connection to this Site, any new connection to the personal account constituting acceptance, where applicable, of the new refund policy.

8.3. Disputes

Pursuant to Ordinance No. 2015-1033 of 20 August 2015, any dispute with a consumer Customer that may arise in connection with the performance of this refund policy and for which no amicable solution could previously be found between the parties may be submitted to a consumer mediator, under the conditions indicated below.

Since 1 January 2016, mediation has been mandatory for all. Thus, any professional selling to private individuals is required to communicate the contact details of a competent mediator in the event of a dispute, whether selling at a distance or in a physical store (source: FEVAD).

In accordance with Articles L. 611-1 et seq. of the French Consumer Code, the consumer Customer may have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute. The contact details of the competent mediator are provided on simple request sent to info@decomotos.com.

8.4. Severability

The nullity of one of the clauses of this contract shall not entail the nullity of the other clauses of the contract or of the contract as a whole, which shall retain their full force and effect. In such a case, the parties shall, as far as possible, replace the annulled provision with a valid provision corresponding to the spirit and purpose hereof.

8.5. Non-waiver

The Publisher’s failure to exercise the rights granted to it hereunder shall in no case be interpreted as a waiver of said rights.

8.6. Telephone canvassing

The Customer is informed of the possibility of registering on the telephone canvassing opt-out list at https://www.bloctel.gouv.fr/.

8.7. Language of this refund policy

This policy is written in French. Translations are provided for information purposes. In the event of any discrepancy, the French version shall prevail.

8.8. Unfair terms

The provisions of this refund policy apply subject to compliance with the mandatory provisions of the French Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.

ANNEX. MODEL WITHDRAWAL FORM

This form concerns only non-customized Products. Products involving customization do not benefit from the right of withdrawal (see Article 7.2.3).

(Complete and return this form only if you wish to withdraw from the contract.)

To LECALINA (DecoMotos), 33 impasse des Lilas, 83560 Saint-Julien, France, info@decomotos.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

  • Ordered on (*)/received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.