In order to improve your user experience on our DECOMOTOS site, we would like to explain to you how we collect, process and use your personal data.
We make sure to protect your privacy by protecting the confidentiality, security, availability and non-alteration of your personal data that you entrust to us on all our communication channels.

The aim of all these measures is to:

• Allow you to access your customer account at any time so that you can modify your personal data that we process
• Keep your personal data for the duration of the processing and according to your successive acceptances
• Implement all necessary technical measures to protect your personal data against access by an unauthorized third party, loss, alteration or disclosure
• You provide simple and transparent information on how we collect and process your personal data.

 

1/ What personal data do we collect?

1.1 We collect the data you give us as part of our business relationship when:

- You create an account on decomotos.com
- You subscribe to our newsletter
- You participate in a contest on decomotos.com
- During exchanges with our sales department or one of our stores for the management of your orders, returns, after-sales service, etc.

Mandatory information, in order to provide you with quality service, is marked with an asterisk. These are the following data (non-exhaustive list):

- Civility, Surname, First name, Address, Postal code, City, Telephone number, email, Date of birth

 

1.2 We collect personal data when you purchase our products. This is data relating to the nature of your purchases, information about your orders, your invoices and your customer journey on decomotos.com

1.3 In accordance with the regulations, we do not collect data that reveals political opinions, religious or philosophical beliefs, racial or ethnic origin, trade union membership, genetic and biometric personal data for the purpose of identifying a person. uniquely, data concerning health or personal data about the sexual orientation of a natural person.
These categories of personal data are never collected or processed by DecoMotos

 

2/How do we use your data?

We treat your personal information transparently and securely. It is collected for the purposes detailed below:

2.1 

PORTABLE TELEPHONE NUMBER:

The telephone number allows us to contact you when ordering spare parts or as part of a follow-up after-sales service.

AND MAIL:

Your e-mail address is requested in order to be able to send you the invoice for your purchases by e-mail. 
At each checkout, an automatic email is sent to you to:

• You offer the creation of your account where you can find all your store and website invoices
• You inform that your new invoice is in your personal space already created

2.2
My account
Welcome to your account, You can modify your personal information, your addresses, view your orders... 
Personal informations 
My delivery addresses 
My personal information 
change my password 
Logout 
My orders 
Order history 
My product returns 
My vouchers 
My Coupons 
My PDF Invoices

2.3 Improving your customer experience

We collect your data when browsing our site in order to improve your customer experience. Unless you object, this allows us to provide you with offers and advertising that are more relevant to your searches.

2.4 Our partners
Your personal data may be used by our business partners for the purpose of carrying out advertising campaigns targeted to your searches on our site.
We are also required to share your personal data with our transport providers in order to be able to ship your purchases to you.
Finally, when registering for promotional games on our website, your data is collected via our contest provider.

2.5 Legal requirement
We may need to disclose your personal data in the event of legitimate requests from public authorities, particularly to meet anti-fraud, national security or law enforcement requirements.

2.6  LSocial Networks (Facebook, Instagram, …)

The use of social networks and services on the DecoMotos site in connection with these social networks may result in the collection and exchange of certain data between the social networks and DecoMotos. We invite you to consult the personal data protection policies of the social networks in order to take precise knowledge of the information which is collected by the social networks and which can be transmitted to DecoMotos in connection with its sites and applications as well as the purposes of use. data, in particular for advertising purposes. DecoMotos is not responsible for the use made of its customers' data by social networks for their own account.

 

3/ How are your personal data stored?

The data is stored in compliance with French and European regulations via servers hosted in data centers that meet the standards of European regulations on the protection of personal data.

Your personal data is stored for 5 years from the end of the commercial relationship with the customer (last order or invoice, or last email or telephone exchange with customer service). They will also be archived following a negative response to an email asking if the customer wishes to continue to receive commercial offers at the end of the 5-year period. At the end of this period, the customer's data will be archived.

You can also at any time ask us to delete your personal data on simple request by sending us an email at:
info@decomotos.com. You will need to give us your NAME, FIRST NAME, ADDRESS, CP, CITY, TELEPHONE NUMBER.

 

4/ Cookie management

When you browse our website, we may place cookies on your computer if only you accept it beforehand. They allow us to identify your computer during your next visits and to connect you more quickly to your customer account.

DECOMOTOS partners may place cookies on your computer.

Some cookies are essential for good navigation on the website. Others are related to promotional campaigns or social media sharing.
Thanks to the settings of your browser software, you can choose at any time to accept or not the registration of cookies on your computer.