Help center

We’ll shed some light.

Compatibility, mock-up, lead times, delivery: answers to the questions we get asked the most. And if you can't find what you need, we're on WhatsApp.

Before ordering

Your bike, your design, your budget: what you need to know before choosing.

Do you have a kit for my bike?

We need three pieces of info: the make, the exact model and the year. With that, we check that we have the templates for your bike.

Type your model in the search or use Find my kit: you'll see the designs already fitted to your bike. And all our semi-custom designs fit any bike (that we have the template for), starting at €139.99.

Very recent model? We don't take our own templates: we wait for one of our partners to create it, usually a few months after the bike's release.

Is this kit compatible with my bike? My model isn't on the list

Yes: all the designs on the site can be adapted to another bike. On the product page, select the "Adapt to another bike" option (€19.99) and enter the make, model and year.

For non-original plastics (Acerbis, Polisport, UFO, RTech…): "Non-original fairings" option (€14.99).

Which kit should you choose: ready-made, semi-custom or 100% custom?

Ready-made: the design is already done and fitted to your bike. You only adjust the name, the number, a logo or the colors if you want to.

Semi-custom: you start from a design in the catalog and change the colors, the name, the number and the logos. Our semi-custom designs can be adapted to any bike, quad or jet ski.

100% custom: our designers create your kit from your ideas and your inspiration photos. For some inspiration, take a look at the gallery: hundreds of customers' bikes in photos and videos.

Can you reproduce this design, or create my own?

Yes, that's the 100% custom kit. Pick the page for your type of machine, then fill in the options menu step by step: you can add your inspiration photos and choose your options. The final price depends on the options selected when you order.

One design idea per order: we don't create three mock-ups of different designs.

Can I get a mock-up or a preview before ordering?

Mock-ups are only sent after your order is confirmed. Creating a design takes time and effort from our designers, and we can't afford to have them work without any guarantee.

After you order a semi-custom or 100% custom kit, you receive your mock-up by e-mail within 7 to 10 working days, and nothing is printed without your approval.

How much does a graphics kit cost?

The price is shown on each product page: semi-custom designs from €139.99, 100% custom kits from €189.99.

The final price depends on the options selected when you order: thickness, material, finish, name, sponsors…

Name, number, logos and sponsors

The number is free. The rider's name is €4.99, the chrome or holographic finish for the number is €14.99, and customizing the sponsors (removing, replacing or adding logos) is €14.99. Everything is chosen in the product's options menu.

The only exception: the official names and logos of KTM, GASGAS and Husqvarna can't appear on our kits. For Husqvarna, HUSKY or HUSQ are possible. GASGAS can be replaced by FASTGAS.

Do you sell plastics or fairings?

We only sell custom graphics kits (stickers). No plastics or fairings.

Materials, finishes, thickness

What you'll receive, and at what price.

Which material and finish should I choose?

Classic, chrome, holographic, fluo… then a finish: gloss, matte, glitter, prism, grip. Each combination completely changes the look.

We've photographed and filmed everything, combo by combo, in the materials and finishes guide. Check it out before ordering, you'll see exactly what you're going to receive.

Heads up: on fluo yellow paper, we can only print black ink. The kit will therefore be yellow and black only.

300 or 550 microns?

300 microns is our "standard" thickness. We recommend it for road use only. It's trickier to apply, because the stickers are thinner.

550 microns is our "premium" thickness: more durable, and the easiest to apply thanks to its thickness and its micro-perforation. It's the one we recommend to anyone who wants a high-end kit, on the road as well as off-road.

If you mostly ride off-road, go for 550 microns without hesitation!

You choose the thickness directly in the options of each kit. You can see how the materials look in the finishes guide.

I like a design on the site, but not its colours

Tick the "Change the kit colour" (€9.99) option when ordering and enter your colours in the options menu. The design stays the same, only the colours change.

Lead times

Mock-up, printing, delivery: what to expect.

When will I receive my kit?

Ready-made kit (no design changes, apart from name and number): shipped within 15 to 20 working days*.

Semi-custom or 100% custom kit: your mock-up arrives by e-mail within 7 to 10 working days*. After you approve it, the kit is printed and shipped within about ten days.

Delivery: 3 to 7 days after shipping, for all kits.

*A working day is a weekday that's worked: Monday to Friday, excluding public holidays.

My order and my mock-up

After payment: what happens, and when.

Where is my order?

Your kit always follows the same path: design, mock-up sent by e-mail for you to approve (for semi-custom and 100% custom kits only), printing, shipping.

A kit ordered without any design changes goes straight to printing, with no mock-up.

You get an automatic text message when the parcel is shipped, plus an e-mail from the carrier: remember to check your spam. Our workshop doesn't print on weekends.

Will I receive a mock-up?

Yes, within 7 to 10 working days (Monday to Friday, excluding public holidays). This gives us time to take care of every detail.

Exception: on a ready-made design where you only add a number or a rider's name, we don't send a mock-up.

I haven't received my mock-up

It arrives by e-mail within 7 to 10 working days after your order. Check your spam and, if you can't find it, write to us on WhatsApp: we'll send it again.

How many changes can I request on my mock-up?

Describe your ideas clearly from the start: that's what makes the best mock-ups. If the first one is perfect, it goes to printing. If not, we send you a second one with all your change requests.

We send a maximum of 3 mock-ups per order: each kit is drawn from scratch and our designers receive a lot of requests. Once the print file is prepared, no more changes are possible.

I can't see my finish on the mock-up

Mock-ups are in 2D: chrome, holographic or glitter finishes don't show up on them, but they will definitely be there once printed. Printed colors may be a little darker than on the mock-up.

Can I add an option after my order?

Yes, as long as the print file hasn’t been prepared yet: colour change, name, sponsors, thickness. Message us on WhatsApp and we’ll send you a payment link for the option.

Delivery

Carriers, rates, tracking and customs.

How do I track my package?

When your parcel ships, you get an automatic text message with the tracking link, then emails from the carrier, DPD or Colissimo, at every step.

Delivery goes to the address given on the order: if you need to change it, let us know as soon as possible on WhatsApp.

Carriers and shipping costs

We ship with DPD and Colissimo, worldwide. The carrier sends you an email with the delivery date: if you won't be home, remember to reschedule it.

  • France: free from €200 of order value, otherwise €9.99.
  • Europe: free from €200, otherwise €14.99.
  • Rest of the world: free from €220, otherwise €29.99.

Outside the European Union, import taxes may apply: find out before ordering.

Will I pay customs fees or taxes?

If you are outside the European Union (United Kingdom, Switzerland, French overseas territories…), you may have to pay local VAT and possibly customs duties, depending on your country. These fees are independent of DecoMotos and are collected by the carrier on delivery.

For these destinations, our prices are displayed excluding tax: VAT is not applied on exports.

After delivery

Fitting, wrong part, damaged parcel, reprint.

How do I fit my kit? Do you fit the kit?

We’ve created a fitting guide. There’s no diagram per model: each piece is cut to the shape of the plastic, so it’s easy to recognise. If in doubt, send us photos on WhatsApp.

We don’t offer fitting, but some garages near you do. A graphics kit isn’t a wrap: the edges of the plastics stay slightly visible, and you can fit it yourself.

The item I received doesn't match my order

Write to us on WhatsApp with photos of the item you received.

If the mistake is ours, we send you a prepaid return label, whatever the order amount, and we offer you an exchange as soon as we receive the return.

Incomplete package or damaged item

Check the contents of the package on receipt. In case of damage or a missing item, note clear reservations on the delivery slip.

If that wasn't done, you have 3 days (excluding public holidays) to send a registered letter to the carrier (article L. 133-3 of the French Commercial Code). After this period, the damage is considered to have occurred after delivery.

In any case, contact us on WhatsApp.

Package not delivered or lost

Contact us on WhatsApp: we open a tracing request with the carrier. Most of the time, the package is found and delivered.

The search can take up to 21 business days. If the package is definitively lost, we offer to send the item again, subject to availability.

A part doesn’t fit my bike

Don’t apply anything, neither that part nor the rest of the kit, and contact us first.

Hold the part against your bike without removing the backing paper, take photos, then send us the photos and your order number on WhatsApp. We’ll check and offer you a solution.

A part that has already been applied can’t be replaced: once a sticker has been stuck and peeled off, it can’t be reused.

Can I reprint just one piece?

Yes, but only for a kit bought from us.

Message us on WhatsApp with your order number and a photo of the pieces to reprint: we’ll send you the link to the product to order, and you choose delivery at checkout.

We don’t reprint kits from other brands.

My kit has worn out over time

Stains, discoloration or wear after months of use come down to how the kit was used and cared for, not to a manufacturing defect: cleaning products, sun, friction. You'll find our tips in the care guide.

Returns and cancellations

A kit is made for you, to order.

Can I return my kit or get a refund?

No. Every kit is custom-made for your bike (design, colours, name, number, material) and produced to order. Like any personalised product, it is excluded from the right of withdrawal (French Consumer Code, article L221-28, in line with EU law): once produced, it can’t be returned, exchanged or refunded.

The only exceptions: a mistake on our side, or a damaged or incomplete parcel. In those cases, we always find a solution with you.

The safest way: check your mock-up carefully before approving it, and ask us your questions on WhatsApp before you buy.

Can I cancel my order?

Yes, as long as your kit hasn't been printed yet. Design fees are kept, since our team has already put in the work: 30 € for a ready-made or semi-custom kit, 50 € for a 100% custom kit. Once the kit is printed, no refund is possible.

Contact and partnerships

All our customer service goes through WhatsApp.

How do I contact customer service?

On WhatsApp, at +33 6 17 02 86 23. All our after-sales support is handled there: allow 48 h for a reply. To speed things up, tell us your bike's make, model and year, and your order number if you've already ordered.

How do I become a DecoMotos partner?

Send us your proposal on WhatsApp with a few photos of your bike and your social media. We look at every application.

Where can I follow you?

On TikTok and Pinterest. And to see our customers' bikes, head to the gallery.

A reply within 48 h

Another question?

Message us on WhatsApp