Protection of personal data

In order to improve your user experience on our DECOMOTOS website, we would like to explain to you how we collect, process and use your personal data.
We ensure that we protect your privacy by protecting the confidentiality, security, availability and non-alteration of your personal data that you entrust to us on all our communication channels.

The aim of all these measures is to:

• Allow you to access your customer account at any time so that you can modify your personal data that we process
• Keep your personal data for the duration of the processing and depending on your successive acceptances
• Implement all necessary technical measures to protect your personal data against access by an unauthorized third party, loss, alteration or disclosure
• You provide simple and transparent information on how we collect and process your personal data.

1- What personal data do we collect?

1.1  We collect the information you give us in the context of our business relationship when:

- You create an account on  decomotos.com
- You subscribe to our newsletter
- You are participating in a competition on decomotos.com
- When communicating with our sales department or one of our stores to manage your orders, returns, after-sales service, etc.

Mandatory information, in order to provide you with a quality service, is marked with an asterisk. This is the following data  (non-exhaustive list):

- Title, Name, First name, Address, Postal code, City, Telephone number, email, Date of birth

1.2  We collect personal data when you purchase our products.  This is data relating to the nature of your purchases, information  on your orders, your invoices and your customer journey on decomotos.com

1.3  In accordance with the regulations, we do not collect data that reveals political opinions, religious or philosophical beliefs, racial or ethnic origin, trade union membership, genetic and biometric personal data for the purpose of uniquely identifying a natural person, data concerning health or personal data on the sexual orientation of a natural person.
These categories of personal data are never collected or processed by  D ecoMotos

2- How do we use your data?

We treat your personal information transparently and securely . They are collected for the purposes detailed below.  :

2.1  Phone number and email address

MOBILE PHONE NUMBER 

The telephone number allows us to contact you when ordering spare parts or as part of a follow-up  After-sales service. 

E MAIL 

Your email address is requested so that we can send you the invoice for your purchases by email. 
Each time you go through the checkout, an automatic email is sent to you to:

• You propose the creation of your account  where you can find all your store and website invoices. 
• Inform you that your new invoice is in your personal space already created.  

2.2  My account
Welcome to your account, You can modify your personal information, your addresses, view your orders... 
Personal information 
My delivery addresses 
My personal information 
Change my password 
Logout 
My Orders 
Order History 
My product returns 
My vouchers 
My Discount Coupons 
My PDF invoices

2.3  Improving your customer experience

We collect your data when you browse our site in order to improve your customer experience. Unless you object, this allows us to offer you offers and advertisements more suited to your searches.

2.4  Our partners
Your personal data may be used by our business partners for the purpose of carrying out advertising campaigns targeted to your searches on our site.
We also share your personal data with our transport providers in order to be able to ship your purchases to you.
Finally, when registering for promotional games on our website, your data is collected via our competition provider.

2.5  Legal requirement
We may be required to disclose your personal data in the event of legitimate requests from public authorities, particularly to meet anti-fraud, national security or law enforcement requirements.

2.6  L Social Networks (Facebook, Instagram, etc.)

Use of social networks and services on the site  DecoMotos  in relation to these social networks is likely to result in the collection and exchange of certain data between the social networks and DecoMotos. We invite you to consult the personal data protection policies of the social networks in order to be precisely aware of the information that is collected by the social networks and that may be transmitted to  DecoMotos in connection with its sites and applications as well as the purposes of use of the data, in particular for advertising purposes.  DecoMotos is not responsible for the use made of its customers' data by social networks for their own account.

3- How is your personal data stored?

The data is stored in compliance with French and European regulations via servers hosted in data centers that meet the standards of European regulations on the protection of personal data.

Your personal data is stored for 5 years from the end of the commercial relationship with the customer (last order or invoice, or last email or telephone exchange with customer service). It will also be archived following a negative response to an email asking if the customer wishes to continue receiving commercial offers after the 5-year period has expired.After this period, the customer's data will be archived.

You can also ask us to delete your personal data at any time by simply sending us an email to  :
info@decomotos.com. Vous You will need to provide us with your LAST NAME, FIRST NAME, ADDRESS, ZIP CODE, CITY, TELEPHONE NUMBER.

4- Cookie management

When you browse our website, we may place cookies on your computer if you accept them beforehand. They allow us to identify your computer during your next visits and to connect you more quickly to your customer account.

Partners of  DECOMOTOS  may place cookies on your computer.

Some cookies are essential for proper navigation on the website. Others are linked to promotional campaigns or social media sharing.
Using the settings of your browser software, you can choose at any time whether or not to accept the recording of cookies on your computer.