FAQ – FREQUENTLY ASKED QUESTIONS
WHAT IS THE MANUFACTURING TIME?
You will find all the information relating to the production time by clicking on the following link : https://decomotos.com/pages/quel-est-le-temps-de-fabrication
WHAT ARE THE SHIPPING PRICES AND DELIVERY TIMES?
You will find all the information relating to delivery by clicking on the following link : https://decomotos.com/pages/livraison
WHAT TO DO IN THE EVENT OF A DISPUTE ?
If you have any problems with the delivery of your product or its quality, please refer to the dispute information by clicking on the following link : https://decomotos.com/pages/un-probleme-avec-votre-achat
HOW TO DESIGN MY DECO KIT?
There are two options available to you for creating your decoration kit. It all depends on your budget, your desires and your creativity.
One option is to create a 100% personalized kit . For this option, you create your kit from A to Z. Simply select the product “ 100% personalized » on our site, we will tell you exactly what you want and pay the full amount.
Then, our teams will contact you to discuss your project with you. A model will be sent to you, you can make changes if necessary.
The other option is to order a semi-customized decoration kit. You will be able to change the numbers, color, driver name and other small details. These kits are pre-designed, all the modifications that can be made are on the options list.
- 100% personalized (designed by you and us)
- Semi-custom (pre-designed)
HOW MUCH DOES A DECO KIT COST? COMPLETE CUSTOM?
The final cost of your decoration kit (100% personalized or semi-personalized) depends on the quantity of exclusive vinyls (chrome and fluorescent) and the finishing that you choose (glitter, matte, shiny) as well as the thickness .
All our prices are displayed on the product pages.
WHY CAN'T I SEE THE RENDERING ON MY MOTORCYCLE? ON THE SITE?
N we we don't have not drawn all our kits decoration on all THE motorcycles, because that would be too much long. On our site, you may therefore not see the kit you want on your motorcycle.
On the other hand, we will send you the model of the decoration kit adapted to your motorcycle after your purchase and before printing so that you validate the model.
In fact, we born we can not TO DO of model before the payment. Our designers are already very busy and we cannot take the risk of working for nothing.
But our designers are the best, and their work in adapting them to the shapes of your motorcycle is unmatched.
HOW MANY CHANGES CAN I MAKE TO A 100% CUSTOM KIT? ?
When designing your kit on our site, state your design ideas clearly and let us know every detail of your ideal deco kit from the beginning. It is important that you give us a good explanation of what you want your kit to look like, to get the best experience.
You will then receive a first model of your kit. If everything is perfect, it will go directly to printing.
If there are any errors or the kit requires some modifications, we will send you a second mockup. It is very important to let us know all the modifications you want to apply for this second mockup.
We will send you 3 models maximum . It takes us a lot of time to create a personalized decoration kit and the requests are numerous.
Additionally, we design each kit from scratch and do not reuse or resell any custom kits.
The goal for you (and for us) is to get the decoration kit of your dreams with as few models as possible in order to receive it more quickly.
DO YOU SHIP WORLDWIDE?
Of course ! Decomotos offers worldwide shipping. We use DPD carriers and Colissimo depending on the delivery address. Import charges may apply on orders outside the EU.
HOW INSTALL MY NEW KIT DECO?
You will find all the information relating to the weather at the installation of your decoration kit by clicking on the following link :https://decomotos.com/pages/poser-mon-kit-d eco
You will also find information relating to the installation of rim stickers by clicking on the following link : https://decomotos.com/pages/poser-ses-sticker-de-jantes
OR CAN I FIND YOU?
Find us on the following social networks :
Instagram : @decomotos_fr
Facebook : @decomotosfrance
Tiktok : @decomotos
HOW TO CONTACT DECOMOTOS?
You will find all the contact information by clicking on the following link : https://decomotos.com/pages/contactez-nous
WHERE IS DECOMOTOS BASED?
Decomotos is a decoration kit design and printing company based in the south of France in Aix-en-Provence.
MY MOTORCYCLE IS NOT ON THE PROPOSED LIST, WHAT CAN I DO?
The lists of models displayed in the tabs “ 50cc ", " Motocross ", " Enduro / Supermoto " And " Road » are not exhaustive.
If you want to adapt one of these models to your motorcycle, just click on " Adapt this kit to another motorcycle » and enter the model of your motorcycle as well as the year.
All semi-custom models are adaptable to ALL motorcycles.
Finally, you can also create a 100% personalized kit.
CAN I ORDER JUST ONE ITEM?
It is possible to order some elements of a kit separately.
To do so, contact us directly via one of these channels : https://decomotos.com/pages/contactez-nous
WHAT THICKNESS SHOULD I CHOOSE FOR MY DECO KIT?
Find our advice for choosing the thickness of your decoration kit by clicking on the following link : https://decomotos.com/pages/comment-choisir-l-epaisseur-de-kit-deco